Transforming Communications at Hurstons Accountants
Calculating the benefits of great communications. Hurstons chooses Altodigital as its office communications partner.
About the Client
Hurstons is an accountants and business services provider based in Lincolnshire, offering a personalised service to local business owners and individuals.
The Challenge
Poor telecoms strategy held back customer service and efficiency
Small, busy office meant phone lines were often left unmanned, resulting in lost business and unsatisfied clients
Poor telephony system undermined customer service and efficiency, impacting new business leads
The Solution
Altodigital unified communications system has transformed the company’s customer service
Altodigital installed the 8x8 hosted unified communications system
Virtual Office software suite, 8x8 Mobile App and market-leading Polycom VVX 300 handsets
New telecoms strategy with added capability to divert calls
"We’re extremely happy with the solution provided by Altodigital, its team has been a huge support throughout this process, helping our staff to feel included and motivated by the changes taking place."
The Results
Improved telephone system has proved invaluable to the company’s communication, customer service and efficiency
Capability to divert calls with visibility of who is available
Increased visibility of business proceedings for directors
Occupied primary phone lines are never affected
Improved customer service
Answered new business calls more efficiently
Bandwidth no longer impacted
Now it's your turn to
Make a Digital Transformation
Let’s talk about your digital journey to more efficient ways of working.
Add power to your communications
Collaborate from anywhere, communicate with impact, and stand out from the crowd.
Related Articles
Next generation Voice solution
Replacing archaic telephony with a flexible, Teams based solution transformed user experience, IT workloads and customer responsiveness.
