CareAR™ Instruct
Use augmented reality-based support to engage customers and employees with visually immersive, step-by-step instructions
Self Solve with Contextual Instructions
CareAR™ Instruct is a knowledge transfer application that supports self-solving and reduces errors. Users can simply scan a QR code to access the CareAR™ Instruct landing page where AR-based, step-by-step guidance will launch. Graphical indicators draw attention to “hotspot” locations where text guidance or video detail is presented when tapped.
Intelligent Features for Better User Experience
Helpfully, hotspots and highlighted machine parts or elements overlayed on live video remain anchored in place, even if the user moves the device. CareAR™ Instruct’s intelligent search function makes it easy to find and reveal information associated with the equipment. Step-by-step guidance is enhanced by holographic images that float over the video image of a machine part and can include prescribed motion—all of which can deliver confidence in the instructions being provided.
Intelligent Features for Better User Experience
Helpfully, hotspots and highlighted machine parts or elements overlayed on live video remain anchored in place, even if the user moves the device. CareAR™ Instruct’s intelligent search function makes it easy to find and reveal information associated with the equipment. Step-by-step guidance is enhanced by holographic images that float over the video image of a machine part and can include prescribed motion—all of which can deliver confidence in the instructions being provided.
Key features of augmented reality with CareAR™ Instruct
Holographic overlays using computer vision
Accurate hotspot detection and tracking
Innovative natural language processing for search results
Support for an expansive range of content
Supports iOS and Android devices
Globally scalable and secure SaaS solution
The Power of CareAR™ Instruct
Avoids Service Calls Provides self-serve, step-by-step guidance that is personalised for each user’s perspective and learning pace. Visual Accuracy Patented part detection and precise labelling using computer vision presents a visual experience. Innovative Search Natural language search created by Xerox PARC returns results from unstructured data input more accurately. Knowledge Transfer Packages guidance for completing procedures within an augmented reality-based experience to boost engagement and comprehension. Customer Experience Personalises self-solve guidance with holographic images that can direct focus, encourage confidence in taking the next-step, and deliver self-solve results.
CareAR™ Assist
You can also use augmented reality to enhance service efficiency and effectiveness with annotated visual instruction from “see what I see” remote experts.