Altodigital is undoubtedly the UK’s leading independent specialist in print and document solutions. What makes us really stand out from the rest is our unbeatable customer support.
Our service ethos is about a proactive approach to service and support of our clients. Scheduled visits enable our customers to form strong relationships with their designated engineers.
At Altodigital we perceive customer support not simply as being available if things go wrong. To us support means being there all the time; being easy to contact without having to endure queues, menus, automated messages and overseas call centres.
All our customers know they can contact us through a variety of channels - by telephone, email or using our 24x7 online service portal.
There’s nothing more frustrating or annoying than not being kept informed of how your request for service support is being managed.
Altodigital Service Alerts can be set to automatically update you on the status of the service request from the point of logging the call through to the despatch of an engineer, right up to call resolution.
By working with a select choice of leasing partners, we can offer a portfolio of finance options to give our customers the most competitive rates. This enables us to offer flexible finance arrangements, ranging from short and long term rentals, total volume plans (TVP), Managed Print Services (MPS) - as well as outright purchasing options.
We can adopt a blended solution to include an organisation’s current legacy devices that are within asset life, ensuring the organisations total print infrastructure is managed and supported by one single supplier. The cost of this service can then be ‘wrapped up’ in one single quarterly invoice with an attached schedule that provides individual costs per device, department or even end user.
This re-charging process in several cases can be used to create an internal revenue stream, and in most instances, is actually a VAT recoverable service.
Optimise is a revolutionary fleet management tool, bespoke to Altodigital, that once implemented will harvest essential management information from your complete portfolio of networked print and copy devices.
Armed with this intelligence, we can optimise all the performance parameters to prevent problems, streamline efficiencies and affect genuine cost savings. Optimise provides customers with a great deal of interactive information and control over the solution, in an easy and efficient manner, leaving more time to focus on core business issues.