At Altodigital we perceive customer support not simply as being available if things go wrong. To us support means being there all the time. Being easy to contact without having to endure queues, menus, automated messages and overseas call centres. All our customers can contact us 24x7 through a variety of channels - by telephone, email or online.
Altodigital provides a dedicated online service portal for customer's to use as a first line in service and support. Via their own unique login each individual user can perform a number of different tasks using the online portal, in a simple and easy stage by stage process, including logging service calls, ordering toner and submitting meter readings.
There’s nothing more frustrating or annoying, than struggling to report a service requirement, and then not being kept informed of how it’s being dealt with. Alto Alerts automatically monitors and reports on toner levels, fault incidents and service intervals, so that we’re aware of and can react to any impending issues with status reports that confirm appointments, parts dispatch and fault rectification.
Working with a select choice of leasing partners we offer a portfolio of finance options to obtain the most competitive rates. This enables us to offer flexible finance arrangements ranging from short and long term rentals, TVP, MPS as well as outright purchasing options.
We can adopt a blended solution to include an organisation’s current legacy devices that are within asset life, ensuring the organisations total print infrastructure is managed and supported by one single supplier. The cost of this service can then be ‘wrapped up’ in one single quarterly invoice with an attached schedule that provides individual costs per device, department or even end user. This re-charging process in several cases can be used to create an internal revenue stream, and in most instances, is actually a VAT recoverable service.
Optimise is a revolutionary fleet management tool bespoke to Altodigital, that once implemented will harvest essential management information from your complete portfolio of networked print and copy devices. Armed with this intelligence we can optimise all the performance parameters to prevent problems, streamline efficiencies and affect genuine cost savings. Optimise provides customers with a great deal of interactive information and control over the solution, in an easy and efficient manner, leaving more time to focus on core business issues.