Our virtual contact centre (VCC) provides seamless integration and connectivity with all of your contacts, including overseas. Delivered through a single platform, benefit from integrated presence, multi-lingual chat with immediate translation, call routing, reporting and management, plus much more.
Businesses just like yours can use our VCC technology to better serve the people that matter to you, across the globe. It’s based on powerful cloud-based, call centre software and is extremely flexible, quick to deploy and simple to use.
Customers demand great service. Altodigital’s VCC solution can help you to better manage and improve your communication systems with features like real time monitoring, skills based routing, solutions for telesales, help desk and more.
We have worked hard to create a world-class solution that benefits businesses large and small. It combines the latest cloud-based software, with the resilience of our top tier data centres, to provide a proven track record, providing 99.99% uptime.
The methods we adopt for managing reliability are unique to our industry, and we believe have set new standards for how system maintenance and upgrades are managed in the cloud.
VCC Global simplifies the whole process of logging into multiple contact centre systems to manage traffic from different continents. It allows you to intelligently route all of your interactions more efficiently and without unnecessary complexity.
It’s an effective and highly efficient way of engaging and communicating with existing contacts, as well as making new ones, regardless of location. With VCC Global you are always in the best position to deliver a world-class, optimal service, without any shortcomings.