VoIP takes advantage of converging technologies such as high-speed broadband connections and faster data compression, to send more voice and video down existing copper wires and fibre connections. It’s available from every part of the world – as long as you have an internet connection.
Our VoIP systems combine great functionality and ease of installation, with affordability, making it the perfect solution for businesses large and small, but particularly those with changing needs. Intuitive call queuing, parking and routing are standard features.
A VoIP solution dispenses with the need for costly hardware investment and ongoing maintenance fees. By re-routing your phone service, you can expect to save significant sums, whilst improving and expanding your global reach.
Your business will also enjoy a saving on its power consumption; this will also help to create a greener office environment.
VoIP has many benefits over traditional hard-wired networks – particularly given it integrates with your existing data lines. Effectively, voice traffic is digitised, compressed and released in secure IP data packets, and then routed in a similar way to internet based traffic, usually to a central server, co-located in an approved data centre.
It’s a completely scalable and secure solution that many organisations prefer, given they can expand and adapt the technology to meet their future needs, without having to finance additional and costly hardware, maintenance etc.
Our virtual contact centre (VCC) provides seamless integration and connectivity with all of your contacts, including overseas. Delivered through a single platform, benefit from integrated presence, multi-lingual chat with immediate translation, call routing, reporting and management, plus much more.
Businesses just like yours can use our VCC technology to better serve the people that matter to you, across the globe. It’s based on powerful cloud-based, call centre software and is extremely flexible, quick to deploy and simple to use.
Customers demand great service. Altodigital’s VCC solution can help you to better manage and improve your communication systems with features like real time monitoring, skills based routing, solutions for telesales, help desk and more.
We have worked hard to create a world-class solution that benefits businesses large and small. It combines the latest cloud-based software, with the resilience of our top tier data centres, to provide a proven track record, providing 99.99% uptime.
The methods we adopt for managing reliability are unique to our industry, and we believe have set new standards for how system maintenance and upgrades are managed in the cloud.
VCC Global simplifies the whole process of logging into multiple contact centre systems to manage traffic from different continents. It allows you to intelligently route all of your interactions more efficiently and without unnecessary complexity.
It’s an effective and highly efficient way of engaging and communicating with existing contacts, as well as making new ones, regardless of location. With VCC Global you are always in the best position to deliver a world-class, optimal service, without any shortcomings.
From softphone (soft client telephone) to mobile apps, IP telephony, video, conference and complete unified communictions (UC), our phone systems are designed around your unique requirements, ensuring you are always in the best position to communicate and interact with the people that need you.
Seamlessly integrated into your environment, we work alongside the best and most respected suppliers, providing telephony solutions that increase employee efficiency, improve your customer experience, and even reduce your communication costs.
With a host of advanced business phone features available within our wider UC offering, your employees will be better connected with their colleagues and customers, with access to a number of
additional features including extension dialling, ring groups, call recording, auto attendant and internet faxing.
Our primary aim is to provide a telephony solution that makes a difference – to your workforce, your customers and to your efficiency levels.
Your business needs to be investing in robust telephony systems that ensure your employees can be encouraged to work together more efficiently, no matter where they are, by using features like web conferencing and video meetings.
With a host of clever features at your fingertips, your business has everything it needs to manage and create new channels for communication that will never fail.
Our Unified Communications (UC) offering will connect your workforce, introducing a collaborative culture like never before.
Through UC you can be sure of providing staff with a consistent, reliable interface and experience across multiple devices and media types. That means your organisation is always in contact with eachother and your customers - wherever they are, around the clock.
Any loss of connectivity can have immediate consequences in terms of your business performance and accessibility. Ensuring ongoing continuity through smart use of technology means you are always available and continue working regardless of the circumstances.
Our aim is to connect your workforce, your customers and your market to your offering through intelligent, efficient and reliable UC solutions that never stop working and delivering.
With our Virtual Office Pro, smart mobile apps and video conferencing solutions, you will always be ahead of your competitors and the first in line when it comes to receiving and efficiently responding to new business leads and opportunities.
With a host of clever features at your fingertips, you will be able to direct numbers, call forward, engage in integrated chat, take part in three-way conferencing and much more.
With Virtual Office, you will never miss a call with flexible call forwarding, benefit from instantaneous conferencing with video, engage in corporate chat, enjoy the freedom to send/receive faxes on any computer and ensure remote workers don’t sound remote at all!
Hold cloud-hosted, interactive video meetings so you can see and engage with your customers, make key decisions and deal with technical issues. Our software allows you to share content and control/share meeting responsibilities more effectively.