Many bosses of SMEs take on the task of managing their company’s IT themselves. In fact, our recent study revealed that a whopping 45 per cent of owner-managers ‘do IT themselves’, which is diverting their time away from core business for up to three weeks a year. One such business was Michelsberg Tailoring in Leeds; that’s before Altodigital stepped in to help out.
Working in an industry where details are everything, Michelsberg Tailoring required a reliable and fit for purpose IT system to ensure its clients receive the very best. In the past, the tailor had relied on a friend to managing its IT to save money and because of the perceived high costs of outsourcing to a third party.
The owner of the company, James Michelsberg, was working from a personal computer which had not been correctly set up and did not satisfy the needs of his vastly expanding business. Without a dedicated function on-call 24 hours a day, the business’ IT was occupying too much of James’ time and putting unnecessary strain on both him and the company.
James approached us, on the recommendation of a friend, and we assessed the business’ needs, initially migrating James from his personal laptop to a work desktop. All business-related documents were then transferred and synced online, which now means James can access his files and emails from anywhere in the world, with an internet connection.
Since this initial installation, we have also worked to implement a brand new customer relationship management system (CRM) which James uses to manage customer information and orders, as well as new business leads.
James Michelsberg said, “Although there were initially many benefits to drafting in a friend to look after our IT – he was very good and of course it was free – it was extremely unreliable. We couldn’t call on him 24 hours a day if something went wrong, and that’s really what we need. We need to be able to respond to our customers and deliver what we’ve promised; our business is fast-paced and any sort of ‘down-time’ has a significant impact.
“When you’re a small business owner, you need to be able to rely on your IT system. Our previous way of working wasn’t right for our needs and we had to make a change. All I want is peace of mind, to know that my data is secure and backed up and that if something goes wrong, it will be dealt with quickly. Altodigital offers that security.”