By 2020, it is estimated that the number of corporate Voice over Internet Protocol (VoIP) subscribers will increase to around 204.8 billion from 98.9 billion in 2012. This significant growth comes as no surprise to us at Altodigital – we’ve seen a real surge in demand and are now selling around 30% more seats per month than we did a year ago.
For businesses only just waking up to the potential of VoIP, there are a number of significant advantages to be gained. Our Group Professional Services Manager Jamie Coombs looks at the top five ways your business can benefit from switching to VoIP:
Replacing your traditional landline with VoIP can save your business as much as between 50% and 70% of your current spend in some cases. Calls using VoIP networks are significantly cheaper than traditional calls and international calls don’t involve any fees. Greater savings can come from the ability to replace traditional landlines with VoIP with minimal equipment, which removes costs such as telephone bills and handsets.
As discussed in our recent blog post, VoIP also empowers businesses to allow their workforce to work remotely and cut overheads in the form of energy bills to heat, light and power their offices and cut the costs of office supplies.
The ability to work remotely using VoIP offers workforces a greater degree of flexibility – making it possible to work anywhere, from a coffee shop to a service station or a hotel. It is also possible to access VoIP from almost any device, such as a physical phone or a softphone app on a laptop.
VoIP not only allows users to make and receive calls from any location but also enables them to use their landline number and divert calls to a mobile phone. This ensures business retain the professional image needed if they wish to compete with larger organisations.
Integration with business apps
VoIP systems offer easy integration with other business apps which can improve business processes. For instance, it is possible to integrate VoIP with Sage to enable a customer’s record to be brought up with that customer’s inbound calls. This ensures employees have access to the relevant account information while on the call, potentially cutting the call time and improving customer service.
Easy to use and maintain
VoIP can grow with a business without the need for lots of additional pieces of hardware. This makes it easy to alter and maintain the entire system. Unlike with conventional hardware-based communication systems, with VoIP, problems can often be resolved remotely in a matter of minutes.
As you may know, in the next decade, telecoms providers will be phasing out PSTN and ISDN, with BT’s ISDN switch off in the UK scheduled to start in 2020. It is therefore vital to futureproof your business to ensure you aren’t caught off guard by these changes. By implementing VoIP at an earlier stage, it is possible to stay one step ahead of not only the ISDN switch off, but also their competitors.
Ultimately, VoIP is a flexible, affordable technology which offers up much more added value than its traditional counterparts. Moving to VoIP sooner rather than later, ahead of the PSTN and ISDN switch off, will be the ones to truly reap the rewards, while those that fail to do so are likely to spend some time playing catch up.
If you’re interested in finding out what VoIP could do for your business, take a look here.